ICM Partners is a full-service mercantile agent, providing the full range of services across the entire debt collection lifecycle. We are focused on highly accountable, investigation-based, and human-centered collection approaches, which enable us to successfully reach more debtors and achieve strong, consistent results for our clients.
We can tailor our offering to the specific business requirements of our clients as our suite of services encompasses the end-to-end lifecycle of the collections process:
· Debt collection – via our Australian-based contact center or in-person (i.e. ‘field calls’)
· Location services (aka ‘skip trace’).
· Repossession of assets (Cars, Equipment and chattels)
· Process serving
· Legal action
For over 15 years, we have worked with organizations of all shapes, sizes, and Industries with three key principles that drive what we do and why we exist:
(1) To take away the burden of chasing customers for non-payment.
(2) To create tangible, measurable value by delivering better collections outcomes than clients can achieve themselves; and
(3) To never lose sight of the fact that we are dealing with real people who each have their own thoughts, experiences, and circumstances.
Our offering, systems, and approach enable us to achieve consistent and proven results for our clients that average 5-10 points above our peers.